Shipping & Returns
Delivery, returns and support information for orders placed through CARE for Early Minds.
Delivery times
Orders are usually dispatched within 2–5 working days of payment confirmation. Delivery times vary depending on the destination, chosen shipping method and carrier volume. Once your order has been dispatched, you will receive tracking information by email or through your account.
Shipping costs
Delivery charges are calculated at checkout based on the order value, destination and shipping method selected. We may offer promotional shipping rates from time to time, and these will be clearly displayed before payment is completed.
Returns
If an item is faulty, damaged on arrival or not as described, please contact us within 14 days of receiving it. We will arrange a return or replacement where appropriate and may ask for photographs or further details to help assess the issue.
Cancellations
You may cancel a non-customised order before it is dispatched. If an order has already been packed or shipped, we may need to follow the return process instead. Refunds are generally issued to the original payment method once the return has been received and checked.
Digital products
Digital goods or online access products may not be eligible for return once access has been granted, unless the product is materially defective or the law provides a right to cancel. Where applicable, we will explain any digital return terms during checkout.
Need help?
If you need help with an order, return or delivery issue, contact us at hello@careforearlyminds.com or through our contact page.